Our standard check-in time is 3:00 PM.
However, if you wish to check in early, please make sure to contact us in advance. We offer free early check-in starting from 12:00 noon, subject to availability.
Please note that our cleaning staff may still be working in the room between 12:00 and 2:00 PM, so we kindly ask for your understanding. While the room may not be fully ready during this time, you’re welcome to place your luggage in the room.

Our standard check-out time is 10:00 AM. Unfortunately, we are unable to offer late check-out.

Yes, you’re welcome to leave your luggage in your room after 12:00 PM on your check-in day. Please just contact us in advance so we know you’d like to drop off your luggage early.

Please note that the room may still be in preparation between 12:00 and 2:00 PM, so our cleaning staff may be working inside during that time. We kindly ask for your understanding.

Unfortunately, we do not provide luggage storage after check-out.

Instead, we recommend using the locker rooms near Shinjuku Station.

You can take the train from Higashi-Shinjuku Station to Shinjuku-sanchome Station (just 1 stop, about 3 minutes). After leaving from Exit E10, you will find several locker rooms nearby.

ℹ️ For more details, please refer to our guide: How to Store Luggage After Check-out

The FamilyMart convenience store near our hotel offers package delivery through Yamato Transport, the largest delivery company in Japan.

Store address: 1-3-15 Okubo, Shinjuku City, Tokyo (Across Higashi-Shinjuku)

We’ve contacted the store and confirmed that they accept packages with a total size (length + width + height) under 160 cm.

To use the service, simply visit the store (open 24 hours) and ask the staff for a shipping form. You can fill it out in English and specify your preferred delivery date (usually the next day or the day after). Once completed, just hand your luggage to the staff—they’ll take care of the rest.

As we are a self-service hotel without on-site staff, we are unable to receive luggage sent in advance from another hotel.

However, if the luggage arrives during your stay and you are available to receive it in person, you are welcome to have it sent from your previous hotel.

Please make sure to contact us first to confirm your room number, and include it clearly on the shipping form.

For stays of 5 nights or more, we provide a simple cleaning service.
However, if you would like simple cleaning during shorter stays, please contact us in advance, and we will do our best to accommodate your request.

Our simple cleaning service includes the following:
- Towel replacement
- Bed making
- Garbage collection
- Kitchen cleaning
- Restocking and setting up
- Amenities (please note that slippers and sheets are not replaced)
- Arrangement of small items and furniture

This issue is often caused by pressing a key to light up the keypad before entering the password.

If you press any button to activate the panel, that keystroke may be counted as part of your password, resulting in an error.

To avoid this, please enter your password directly, without pressing any other key first.

The keypad will light up automatically as you start typing.

If you are unable to open the electronic door lock for any reason, please contact us immediately through your booking platform (e.g., Booking.com, Airbnb). If you do not receive a reply within 10 minutes after 12:00 AM (Japan time), you may also call us directly at +81-3-6457-6564.

We will promptly help you unlock the door or send you instructions on how to access the backup key.